Placing Orders

WHAT IS WINDHILL HOLSTER'S TURN AROUND TIME?

Currently our lead time is: 2-4 weeks. Since our holsters are handcrafted, we have a backlog of orders waiting to be filled. OUR RUSH ORDER PROCEDURE HAS BEEN POSTPONED UNTIL FURTHER NOTICE WHILE WE CATCH UP ON BACKLOGGED ORDERS. Please note – this is an ESTIMATED turnaround time only. Your holster may be done sooner than the above time, but depending on our backlog, it may be done after. We strive to get our orders done as quickly as possible – but want to make certain every order that goes out the door is up to our high standards. We typically ship every Friday – so if your holster is marked complete during the week, it will ship Friday of that week.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards.

WHICH SHIPPING METHODS ARE AVAILABLE?

We offer shipping on ANY size order using USPS.

HOW LONG UNTIL MY PACKAGE ARRIVES?

Once your order is complete and shipped out, delivery will take between 3-5 days.

DOES WINDHILL HOLSTERS DO SPECIAL ORDERS?

Yes we do! Our custom Kydex jobs start at $35. If you have something in mind that we don’t currently offer please contact us for further details.

RUSH ORDER?

OUR RUSH ORDER PROCEDURE HAS BEEN POSTPONED UNTIL FURTHER NOTICE WHILE WE CATCH UP ON BACKLOGGED ORDERS.

Holster Specifics

WHAT THICKNESS OF KYDEX DO YOU USE?

We use 0.08 kydex for all of our products. This even includes our IWB gear like our holsters and mag carriers. We’ve found that 0.08 is a perfect thickness providing excellent durability, just enough flexibility, and great definition. We have used 0.06 in the past, as many other companies do, but it was too flimsy for our standards. The 0.06 offers the best definition – which makes products look great – but we value durability and functionality over looks. Simple as that.

WILL A KYDEX HOLSTER WEAR DOWN THE FINISH ON MY GUN?

Every holster on the market wears the finish off a gun. Kydex holsters actually tend to wear on a firearm less than leather ones which tend to collect gun-scratching dust and dirt. Kydex holsters are smooth inside and easy to clean since they’re totally waterproof. Just throw ’em in the kitchen sink, but remember – hand-wash only – Kydex holsters are not dishwasher safe.

IF I GET A LIGHT COMPATIBLE HOLSTER, CAN I USE MY GUN IF IT DOESN'T HAVE THE LIGHT EQUIPPED?

We’re afraid not. The retention of our light compatible holsters is based on the weapon light, so if the weapon light is not present, the holster won’t have adequate retention. This is how all the other Kydex holster companies do theirs as well.

THE RETENTION IS TOO TIGHT ON MY HOLSTER. WHAT NOW?

Just contact us.

Warranty & Returns

WHAT IS WINDHILL HOLSTERS WARRANTY?

Any Kydex product from WindHill Holsters is covered with a limited lifetime warranty. We agree to fix or replace any product purchased from us in case of product failure. Contact us and we will have you return the faulty item. If the product is damaged due to user negligence (for example, leaving it in the sun on the dashboard of a humvee) we can’t replace it. If your Kydex product gets scratched and/or dented (which it will) but still functions properly, we can’t replace that item either. It is still a functional piece of gear that can save your life.

HOW CAN I RETURN A PRODUCT?

Our holsters are all custom made and cannot be returned unless there is a manufacture defect. Please contact us for further details.